Creative Soul
"Flat Owner"
"Flat Owner"
The app allows flat owners to securely register visitors by entering minimal information—just the visitor's name and phone number. Upon registration, the app generates a temporary link valid for one day, which expires after the visitor's first security checkpoint. This design prioritizes security by restricting visitor input to GET requests only, preventing potential system exploits. The streamlined process ensures a hassle-free experience for flat owners, making visitor management quick and efficient without compromising security.
The app allows flat owners to securely register visitors by entering minimal information—just the visitor's name and phone number. Upon registration, the app generates a temporary link valid for one day, which expires after the visitor's first security checkpoint. This design prioritizes security by restricting visitor input to GET requests only, preventing potential system exploits. The streamlined process ensures a hassle-free experience for flat owners, making visitor management quick and efficient without compromising security.
-Project From India
-Project From India
OVERVIEW
OVERVIEW
Deadline: The entire project was completed within a tight timeframe of 4 weeks.
Tools Used : Figma, Adobe Suit, Jira
My Role : Sole Designer - UX Research , UI Prototyping , Visual Interactions, Flows
Deadline: The entire project was completed within a tight timeframe of 4 weeks.
Tools Used : Figma, Adobe Suit, Jira
My Role : Sole Designer - UX Research , UI Prototyping , Visual Interactions, Flows
PROBLEM STATEMENT
Ensuring secure and efficient visitor access is challenging in residential properties. Existing methods are either cumbersome for property owners or risk security breaches. There's a need for a streamlined solution that simplifies pre-visitor registration while maintaining strict security controls.
Ensuring secure and efficient visitor access is challenging in residential properties. Existing methods are either cumbersome for property owners or risk security breaches. There's a need for a streamlined solution that simplifies pre-visitor registration while maintaining strict security controls.
RESEARCH
RESEARCH
For my project involving the FlatOwner app design, I was tasked with creating an intuitive and secure system for flat owners to manage pre-visitors efficiently. With a tight deadline, I embarked on a comprehensive research and design process to ensure the solution met user needs while maintaining system security.
For my project involving the FlatOwner app design, I was tasked with creating an intuitive and secure system for flat owners to manage pre-visitors efficiently. With a tight deadline, I embarked on a comprehensive research and design process to ensure the solution met user needs while maintaining system security.
Overview : Initial research for my design process.
Overview : Initial research for my design process.
Brand Analysis: Who is the FlatOwner app for? What are the core values and goals of the app? How does it fit within the property management ecosystem?
Brand Analysis: Who is the FlatOwner app for? What are the core values and goals of the app? How does it fit within the property management ecosystem?
Competitive Analysis: Who are the competitors in the property management and visitor management space? What are their strengths and weaknesses? How can the FlatOwner app stand out in terms of usability and security?
Competitive Analysis: Who are the competitors in the property management and visitor management space? What are their strengths and weaknesses? How can the FlatOwner app stand out in terms of usability and security?
User Analysis: What are the behaviors, needs, and pain points of flat owners when registering pre-visitors? How can these insights inform the design to ensure a seamless experience?
User Analysis: What are the behaviors, needs, and pain points of flat owners when registering pre-visitors? How can these insights inform the design to ensure a seamless experience?
Contextual Inquiry: Observing how flat owners manage visitors and identifying common frustrations or obstacles. Understanding the context in which the app will be used and the environment it will operate in.
Contextual Inquiry: Observing how flat owners manage visitors and identifying common frustrations or obstacles. Understanding the context in which the app will be used and the environment it will operate in.
After the research is completed, my design and testing process included :
After the research is completed, my design and testing process included :
Site Mapping: Using insights from card sorting and research, I built a detailed site map outlining the app’s structure. This map served as the foundation for a user-friendly navigation system. Sketching and Wireframing: I sketched initial ideas for the app’s interface, focusing on simplicity and ease of use. These sketches were then translated into wireframes, detailing the layout of each screen. Prototyping: With the wireframes ready, I created a medium-fidelity prototype using a design tool. The prototype illustrated key user tasks, such as registering a visitor and generating a secure link. Usability Testing: I conducted usability tests with potential users, gathering feedback on the prototype’s effectiveness. Users were given scenarios, such as registering a pre-visitor, to evaluate the app’s functionality. Iteration: Feedback from usability testing led to improvements in the prototype. If time allowed, further iterations would refine the user experience, ensuring the app is both intuitive and secure.
Site Mapping: Using insights from card sorting and research, I built a detailed site map outlining the app’s structure. This map served as the foundation for a user-friendly navigation system. Sketching and Wireframing: I sketched initial ideas for the app’s interface, focusing on simplicity and ease of use. These sketches were then translated into wireframes, detailing the layout of each screen. Prototyping: With the wireframes ready, I created a medium-fidelity prototype using a design tool. The prototype illustrated key user tasks, such as registering a visitor and generating a secure link. Usability Testing: I conducted usability tests with potential users, gathering feedback on the prototype’s effectiveness. Users were given scenarios, such as registering a pre-visitor, to evaluate the app’s functionality. Iteration: Feedback from usability testing led to improvements in the prototype. If time allowed, further iterations would refine the user experience, ensuring the app is both intuitive and secure.
BUSSINESS AND COMPETITIVE ANALYSIS
BUSSINESS AND COMPETITIVE ANALYSIS
Methods : Competitive Audits, Focus Groups, Current market trends
Methods : Competitive Audits, Focus Groups, Current market trends
DEFINING COMPETITION
MyGate is the first competitor I analyzed that fits into a similar mold as the FlatOwner app. Both platforms focus on secure visitor management within residential communities. MyGate offers a comprehensive suite of features, including visitor pre-approval, digital pass creation, and real-time notifications, which are comparable to what FlatOwner aims to provide. They have a strong customer satisfaction rating, with many users appreciating the seamless integration of security features and the app's ease of use.
Founded in 2016 in Bengaluru, MyGate has quickly become a trusted name in residential security management across India. They have expanded their presence to numerous cities, solidifying their position as a leading solution for gated communities. MyGate effectively communicates with its user base, which primarily consists of residents and security personnel, through its user-friendly interface and straightforward features that cater specifically to the needs of secure residential living.
MyGate is the first competitor I analyzed that fits into a similar mold as the FlatOwner app. Both platforms focus on secure visitor management within residential communities. MyGate offers a comprehensive suite of features, including visitor pre-approval, digital pass creation, and real-time notifications, which are comparable to what FlatOwner aims to provide. They have a strong customer satisfaction rating, with many users appreciating the seamless integration of security features and the app's ease of use.
Founded in 2016 in Bengaluru, MyGate has quickly become a trusted name in residential security management across India. They have expanded their presence to numerous cities, solidifying their position as a leading solution for gated communities. MyGate effectively communicates with its user base, which primarily consists of residents and security personnel, through its user-friendly interface and straightforward features that cater specifically to the needs of secure residential living.
MyGate Ranking Stats Over time - Aug,2024 update
FINDINGS
The next day, I performed a heuristic analysis on the user flows of MyGate and NoBrokerhood sites, comparing under a set of criteria how the user moves through the site from product discovery to checkout.
Covert’s nine criteria — findable, accessible, clear, communicative, useful, credible, controllable, valuable, learnable and delightful — was used to dissect each competitor’s user flow. Questions such as “Can users easily locate essential features like visitor approval, QR code generation, and security notifications?,” “Does it work well across all devices and screen sizes?,” “Can a user easily describe the value?”.
The next day, I performed a heuristic analysis on the user flows of MyGate and NoBrokerhood sites, comparing under a set of criteria how the user moves through the site from product discovery to checkout.
Covert’s nine criteria — findable, accessible, clear, communicative, useful, credible, controllable, valuable, learnable and delightful — was used to dissect each competitor’s user flow. Questions such as “Can users easily locate essential features like visitor approval, QR code generation, and security notifications?,” “Does it work well across all devices and screen sizes?,” “Can a user easily describe the value?”.
COMPARING THE REVIEWS
In my analysis of user reviews and feedback, NoBrokerHood significantly outperforms MyGate in key areas such as performance, user interface, and user flows. NoBrokerHood users consistently praise the app for its smooth performance and intuitive design, which makes managing visitor security straightforward and hassle-free. The user interface is clean and well-organized, allowing residents to navigate features with ease. On the other hand, MyGate has garnered criticism for its heavy reliance on advertisements and its pricing model, which detracts from the overall user experience. The frequent ads disrupt user interaction and diminish the app’s effectiveness, leading to dissatisfaction among users who feel that the focus on monetization undermines the app’s primary function of ensuring security. This contrast highlights the importance of prioritizing user experience in the FlatOwner app design, focusing on delivering a seamless, ad-free, and user-friendly interface that meets the security needs of flat owners without compromising on performance.
In my analysis of user reviews and feedback, NoBrokerHood significantly outperforms MyGate in key areas such as performance, user interface, and user flows. NoBrokerHood users consistently praise the app for its smooth performance and intuitive design, which makes managing visitor security straightforward and hassle-free. The user interface is clean and well-organized, allowing residents to navigate features with ease. On the other hand, MyGate has garnered criticism for its heavy reliance on advertisements and its pricing model, which detracts from the overall user experience. The frequent ads disrupt user interaction and diminish the app’s effectiveness, leading to dissatisfaction among users who feel that the focus on monetization undermines the app’s primary function of ensuring security. This contrast highlights the importance of prioritizing user experience in the FlatOwner app design, focusing on delivering a seamless, ad-free, and user-friendly interface that meets the security needs of flat owners without compromising on performance.
During the project, I was provided with detailed profiles of two personas, Raj and Urvish, which helped me understand their specific needs.
During the project, I was provided with detailed profiles of two personas, Raj and Urvish, which helped me understand their specific needs.
-Raj
"Raj is a 45-year-old IT professional who owns a flat in a busy metropolitan area. He values security and efficiency, especially when it comes to managing visitors, as he frequently has friends, family, and service providers coming over. Raj is tech-savvy and prefers digital solutions that allow him to manage these aspects conveniently from his smartphone."
"Raj is a 45-year-old IT professional who owns a flat in a busy metropolitan area. He values security and efficiency, especially when it comes to managing visitors, as he frequently has friends, family, and service providers coming over. Raj is tech-savvy and prefers digital solutions that allow him to manage these aspects conveniently from his smartphone."
-Urvish
" Urvish is a 50-year-old businessman who owns multiple properties, including a flat in a suburban area. He often entertains clients and hosts business meetings at his residence. Urvish is concerned about ensuring that only authorized visitors are allowed on his premises and is particularly interested in solutions that provide temporary access to guests while maintaining high levels of security."
" Urvish is a 50-year-old businessman who owns multiple properties, including a flat in a suburban area. He often entertains clients and hosts business meetings at his residence. Urvish is concerned about ensuring that only authorized visitors are allowed on his premises and is particularly interested in solutions that provide temporary access to guests while maintaining high levels of security."
Understanding that both Raj and Urvish are flat owners, I focused on identifying the features and functionalities that would cater to their specific concerns regarding visitor management. This involved ensuring that the system was not only secure but also user-friendly, allowing them to efficiently manage and monitor their visitors in a way that aligns with their busy lifestyles.
Understanding that both Raj and Urvish are flat owners, I focused on identifying the features and functionalities that would cater to their specific concerns regarding visitor management. This involved ensuring that the system was not only secure but also user-friendly, allowing them to efficiently manage and monitor their visitors in a way that aligns with their busy lifestyles.
TARGETED AUDIENCE
TARGETED AUDIENCE
Methods : Conceptual inquiry, Personas, User Analysis
Methods : Conceptual inquiry, Personas, User Analysis
Based on my Research, App primarily includes residents of mid to high-rise condominiums and gated communities who prioritize security and convenience in managing their daily household activities. This diverse group encompasses tech-savvy individuals who seek efficient digital solutions, as well as those who may be less familiar with technology but still value user-friendly and reliable tools. The app is designed to cater to a broad spectrum of users, from busy professionals and families to elderly residents and property managers, all of whom require a secure and straightforward way to manage pre-visitor registrations and ensure the safety of their living environments.
Based on my Research, App primarily includes residents of mid to high-rise condominiums and gated communities who prioritize security and convenience in managing their daily household activities. This diverse group encompasses tech-savvy individuals who seek efficient digital solutions, as well as those who may be less familiar with technology but still value user-friendly and reliable tools. The app is designed to cater to a broad spectrum of users, from busy professionals and families to elderly residents and property managers, all of whom require a secure and straightforward way to manage pre-visitor registrations and ensure the safety of their living environments.
Property Owners
Property Owners
Property Managers are responsible for the Safety and Security of the residents. They wants a System that Streamline Operations and reduce manual workloads which allows them to handle visitor's management, deliveries and maintenance schedules.
Property Managers are responsible for the Safety and Security of the residents. They wants a System that Streamline Operations and reduce manual workloads which allows them to handle visitor's management, deliveries and maintenance schedules.
Urban-Condo Owners
Residents of mid to high-rise condominiums and gated communities prioritize both security and convenience when managing their household activities. These individuals often lead busy lives and appreciate systems that streamline their daily tasks, such as visitor management, without compromising the safety of their homes. While they embrace digital tools to enhance efficiency, their comfort with technology can vary, making it essential for any app or system they use to be intuitive and user-friendly. The balance between robust security features and ease of use is key to meeting their needs.
Residents of mid to high-rise condominiums and gated communities prioritize both security and convenience when managing their household activities. These individuals often lead busy lives and appreciate systems that streamline their daily tasks, such as visitor management, without compromising the safety of their homes. While they embrace digital tools to enhance efficiency, their comfort with technology can vary, making it essential for any app or system they use to be intuitive and user-friendly. The balance between robust security features and ease of use is key to meeting their needs.
After completing thorough research and analysis, I began to draft the user flow for the FlatOwner app design. The process involved mapping out each step that a user would take, from logging into the app to managing visitor entries and receiving real-time security notifications. The goal was to create an intuitive, secure, and seamless experience that aligns with the needs of flat owners in managing visitor access. By carefully considering each interaction, I ensured that the user flow would not only be user-friendly but also robust in enhancing security, making it a vital aspect of the app's overall design.
After completing thorough research and analysis, I began to draft the user flow for the FlatOwner app design. The process involved mapping out each step that a user would take, from logging into the app to managing visitor entries and receiving real-time security notifications. The goal was to create an intuitive, secure, and seamless experience that aligns with the needs of flat owners in managing visitor access. By carefully considering each interaction, I ensured that the user flow would not only be user-friendly but also robust in enhancing security, making it a vital aspect of the app's overall design.
RESULTS
So In my User Flow, FlatOwner app illustrates a seamless and secure process for managing visitor entries. For example, when Mr. Arjun Kapoor, a resident of the Green Meadows apartment complex, is expecting a guest, he can easily log into the FlatOwner app. From the home page, he clicks on the "Plus" icon to register his guest, Mr. Rohan Mehta. Arjun fills in Rohan's details, including his name, phone number, and purpose of visit, and then generates a QR code. This QR code is shared with Rohan via WhatsApp. Upon arrival at the apartment complex, Rohan presents the QR code to the security personnel, who scan it using a designated device, verifying his entry details. Arjun receives a real-time notification of Rohan’s arrival and can approve or deny the entry directly from the app. This streamlined user flow ensures that the visitor management process is not only efficient but also maintains the necessary security measures.
So In my User Flow, FlatOwner app illustrates a seamless and secure process for managing visitor entries. For example, when Mr. Arjun Kapoor, a resident of the Green Meadows apartment complex, is expecting a guest, he can easily log into the FlatOwner app. From the home page, he clicks on the "Plus" icon to register his guest, Mr. Rohan Mehta. Arjun fills in Rohan's details, including his name, phone number, and purpose of visit, and then generates a QR code. This QR code is shared with Rohan via WhatsApp. Upon arrival at the apartment complex, Rohan presents the QR code to the security personnel, who scan it using a designated device, verifying his entry details. Arjun receives a real-time notification of Rohan’s arrival and can approve or deny the entry directly from the app. This streamlined user flow ensures that the visitor management process is not only efficient but also maintains the necessary security measures.
IDEATING AND SKETCHING
With a clear flow in place, I began developing low-fidelity and high-fidelity prototypes, building wireframes from scratch in Figma. I meticulously crafted screens, focusing on text fields, CTA buttons, and list items to efficiently store visitor information. Throughout the process, I maintained a strong vision for the interactions and overall visual design of the app.
With a clear flow in place, I began developing low-fidelity and high-fidelity prototypes, building wireframes from scratch in Figma. I meticulously crafted screens, focusing on text fields, CTA buttons, and list items to efficiently store visitor information. Throughout the process, I maintained a strong vision for the interactions and overall visual design of the app.
SPLASH SCREEN
Introducing the first look at the animated splash screen, featuring an SVG app logo meticulously crafted in Illustrator. The design is complemented by a tagline that embodies the app's core mission, alongside the app's name for a cohesive and impactful introduction
Introducing the first look at the animated splash screen, featuring an SVG app logo meticulously crafted in Illustrator. The design is complemented by a tagline that embodies the app's core mission, alongside the app's name for a cohesive and impactful introduction
LOGIN & SIGN UP PAGE
The login and sign-up pages serve as the entry point to the FlatOwner app, offering a seamless and secure experience for new and returning users. The design prioritizes simplicity and user-friendliness, ensuring quick access while maintaining the highest standards of security. Whether registering for the first time or logging back in, users are guided through a straightforward process that sets the tone for the rest of the app experience
The login and sign-up pages serve as the entry point to the FlatOwner app, offering a seamless and secure experience for new and returning users. The design prioritizes simplicity and user-friendliness, ensuring quick access while maintaining the highest standards of security. Whether registering for the first time or logging back in, users are guided through a straightforward process that sets the tone for the rest of the app experience
REGISTER & RANDOM QR-GENERATOR SCREENS
The 'Registering a Visitor' screen is designed with user efficiency in mind, allowing flat owners to quickly input visitor details such as name, phone number, and purpose of visit. This streamlined process ensures that vital information is captured accurately and effortlessly. Following registration, the 'QR Code Generator' screen automatically creates a unique QR code for the visitor, which can be shared instantly via messaging apps. This QR code, serving as a secure access pass, can be easily scanned at the residential security checkpoint, enhancing both convenience and security for all parties involved.
The 'Registering a Visitor' screen is designed with user efficiency in mind, allowing flat owners to quickly input visitor details such as name, phone number, and purpose of visit. This streamlined process ensures that vital information is captured accurately and effortlessly. Following registration, the 'QR Code Generator' screen automatically creates a unique QR code for the visitor, which can be shared instantly via messaging apps. This QR code, serving as a secure access pass, can be easily scanned at the residential security checkpoint, enhancing both convenience and security for all parties involved.
HOME
Dynamic home screen of our visitor management app, designed to streamline and enhance the visitor tracking experience. This central hub presents a comprehensive list of visitors, each showcased in a visually engaging card format. Every visitor card highlights essential details, including their name, contact information, and purpose of visit, complemented by a color-coded status badge. The real-time progress indicators—such as "Approved," "Denied," and "Checked-in"—provide instant insights into each visitor's journey. The interface is designed with user efficiency in mind, featuring intuitive status filters and sorting options to quickly find and manage visitor records. Adding new visitors is effortlessly facilitated by the floating action button, which directs users to the registration page with a smooth transition. This elegant and functional design ensures that managing visitor information is both efficient and visually appealing, supporting seamless administrative tasks and enhancing overall user satisfaction.
Dynamic home screen of our visitor management app, designed to streamline and enhance the visitor tracking experience. This central hub presents a comprehensive list of visitors, each showcased in a visually engaging card format. Every visitor card highlights essential details, including their name, contact information, and purpose of visit, complemented by a color-coded status badge. The real-time progress indicators—such as "Approved," "Denied," and "Checked-in"—provide instant insights into each visitor's journey. The interface is designed with user efficiency in mind, featuring intuitive status filters and sorting options to quickly find and manage visitor records. Adding new visitors is effortlessly facilitated by the floating action button, which directs users to the registration page with a smooth transition. This elegant and functional design ensures that managing visitor information is both efficient and visually appealing, supporting seamless administrative tasks and enhancing overall user satisfaction.
NOTIFICATION SCREEN
Our Notification Center is designed to keep you effortlessly informed and in control of visitor requests. This feature provides real-time updates, ensuring you never miss an important action. Notifications are displayed prominently, detailing new visitor requests and their current status. Each notification includes actionable options, allowing you to quickly approve or deny requests with a single tap. For a more personalized touch, you can initiate direct phone calls to visitors for specific reasons, enhancing communication efficiency. Additionally, the Notification Center offers a dynamic alert system, notifying you of remaining pending requests with a clear indication of how many new notifications are awaiting your attention. This intuitive design ensures you stay on top of your visitor management tasks with ease, maintaining a smooth and responsive workflow.
Our Notification Center is designed to keep you effortlessly informed and in control of visitor requests. This feature provides real-time updates, ensuring you never miss an important action. Notifications are displayed prominently, detailing new visitor requests and their current status. Each notification includes actionable options, allowing you to quickly approve or deny requests with a single tap. For a more personalized touch, you can initiate direct phone calls to visitors for specific reasons, enhancing communication efficiency. Additionally, the Notification Center offers a dynamic alert system, notifying you of remaining pending requests with a clear indication of how many new notifications are awaiting your attention. This intuitive design ensures you stay on top of your visitor management tasks with ease, maintaining a smooth and responsive workflow.
HIGH FEDILITY PROTOTYPES
HIGH FEDILITY PROTOTYPES
Light Mode
Light Mode
Light Mode
